Talk to our support team in India
This page shows how you can contact us in India. Use live chat on-site, the in‑app e‑mail form, our messengers, and the official social pages; phone support is not available locally, and we do not publish a 1win number. Live chat is 24×7 and replies in under 2 minutes on average; e‑mail arrives within a few hours and we assist in English and Hindi.
Contact options and when to use them
You can reach us for partnerships, media and marketing enquiries, affiliate and corporate questions, legal details, or investor proposals. Tell us your account ID and the page or game where the issue began so we can act faster.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (24×7) | On-site: tap the Help icon at the bottom-right. In the app: Profile > Support > Live chat. | Urgent account issues, deposits and withdrawals, KYC, bet settlement, live game errors. |
| E‑mail support | Open Menu > Help > Email us and send your message from the official form; this links the ticket to your user ID and routes it to the 1win email address channel. | Detailed requests, document submission, payment clarifications, compliance questions, feedback on the platform. |
| Phone helpline | No 1win contact number is provided for India. Use chat for faster help. | For urgent matters use live chat or e‑mail; phone is not supported. |
| Messengers (Telegram / WhatsApp) | In the app: Menu > Help > Official messengers. Use only the verified links and look for the tick before you follow or message. | Quick status checks, payout follow‑ups, simple question updates. Do not send documents here. |
| Social networks | Use the official profiles linked on this page and in the app. Avoid unverified pages. | General queries, news, and service updates. Not for account‑specific data. |
| Help Centre and on‑site forms | Visit Help Centre for FAQs and guides. Use the on‑site contact form for non‑urgent requests. | How to use the platform, rules, limits, responsible play tools, feature explanations. |
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