1win customer support in India: chat, phone, email

Live chat is the fastest way to get an instant answer. Use it for quick fixes and time-sensitive questions.

• How to access
  • On website: tap the chat icon in the bottom-right corner on any page.
  • In the app: go to Profile > Help > Live chat.
  • If the widget is busy, use the “Leave a message” option and you will get a reply in the same chat.
• Best for
  • Login or password reset help, account lockouts, KYC status checks.
  • Deposit not reflected, UPI/NetBanking tracking, withdrawal queue updates.
  • Bet settlement questions, promo code help, basic game support.
• Hours and languages
  • Available 24×7 for India.
  • English and Hindi. Regional languages when agents are available.
• Typical response time
  • Connection usually in a few minutes. Queue time shows on screen during peak events.
• Tips for faster help
  • Share registered email or mobile number, and a short summary first.
  • Attach screenshots or error messages if any.
  • Keep the chat window open until the agent replies.
  • Never share your full card details or OTP in chat.

Email is best for issues that need documents, detailed review, or a written trail.

• How to send
  • Use the in-app Help Centre form or your mail client to send a ticket to the support email shown in Help.
  • Write a clear subject, for example: KYC – PAN verification, Payment – UPI not credited, Account – Change of number.
  • Include your full name, registered mobile, account ID, and a brief timeline of the issue.
  • Attach PAN/Aadhaar or bank proof only as JPG or PDF.
• Best for
  • KYC verification, bank account checks, limit changes, responsible gaming requests.
  • Payment disputes, chargeback queries, formal complaints.
  • Technical bug reports that need logs or multiple screenshots.
• Contact
  • The official support email for India is listed in the website footer and in the app under Help.
  • Send emails only from your registered email for quicker verification.
• Typical response time
  • Auto-acknowledgement within minutes. First agent reply usually in 2–12 hours. Complex reviews may take longer.
• Tips for faster help
  • One issue per email. Use a short, precise subject.
  • Add order IDs, UTRs, timestamps, and device details when relevant.
  • Reply in the same thread to keep context.
  • Do not share passwords or OTPs by email.

The 1win support team prioritises emails that include proper IDs and clear attachments.

Phone support is ideal when the issue is urgent or affects access to funds or account.

• How to call and what to expect
  • Tap Call Support in Profile > Help to dial the helpline shown for India.
  • You will hear a short menu. Choose your topic to reach the right agent.
  • The call may be recorded for quality and security.
• Best for
  • Account lockouts, suspicious activity, urgent payment status, withdrawal holds.
  • Responsible gaming requests that need quick action.
• Contact
  • Use the official 1win helpline number shown in the app and the website footer.
  • A free number may be available; otherwise, standard carrier rates apply.
• Typical response time
  • Queue time is usually a few minutes. Most issues are assessed during the call.
• Tips for faster help
  • Keep your account ID, registered mobile, and recent transaction details ready.
  • Call during off-peak hours when possible to reduce queue times.
  • Speak from a quiet place for better verification.
  • Never share your full card number or OTP on a call.