What this privacy document covers

• Types of personal information collected
  • Identity and verification: name, date of birth, nationality, KYC details, and verification documents (e.g., government ID, address proof) provided by the user.
  • Contact details: mobile number, email, postal address.
  • Account and usage: username, preferences, responsible gaming settings, communication history, log-in timestamps.
  • Transaction and payment: deposit and withdrawal records, instrument type, masked card or UPI details, and billing information processed by payment providers.
  • Technical data: IP address, device identifiers, browser type, OS, language, and cookies.
• Why this data is collected
  • To create and manage the account, deliver services, and support responsible play.
  • To process payments, verify identity, prevent fraud and money laundering, and comply with legal requirements.
  • To improve website performance, personalise experience, and provide customer support.
• Security measures
  • Transport-layer encryption (TLS) and encryption at rest for sensitive records.
  • Strict access controls, least-privilege policies, and multi-factor authentication for internal systems.
  • Segmented networks, continuous monitoring, and regular vulnerability assessments.
  • Secure development standards and periodic audits.
  • Payment processing aligned to PCI DSS where applicable.
• User rights under India laws (subject to verification and lawful exceptions)
  • Access: obtain a copy or summary of personal data and processing information.
  • Correction: update inaccurate or incomplete records.
  • Deletion: request erasure when data is no longer needed or consent is withdrawn.
  • Withdraw consent: stop processing based on consent, without affecting prior lawful processing.
  • Grievance redressal: raise concerns through the in-app support channel listed in the Help Centre.
  • Complaint: escalate to the Data Protection Board of India, if and when fully operational.

Compliance statement: Processing follows the Digital Personal Data Protection Act, 2023 (as notified), the Information Technology Act, 2000, relevant rules on reasonable security practices, and applicable RBI/CERT-In directions for security.

• Service delivery and account management
  • Create and maintain the account, enable log-in, and provide user support.
  • Process deposits, bets, game participation, and withdrawals.
• Verification, safety, and compliance
  • Conduct KYC checks, age verification, fraud prevention, AML/CFT screening, sanctions checks, and risk assessments.
  • Enforce platform rules and protect the integrity of services.
• Service improvement and personalisation
  • Monitor performance, fix errors, and enhance online features.
  • Tailor content and settings based on user preferences.
• Analytics and reporting
  • Aggregate statistics to analyse usage and improve the website.
• Marketing (consent-based)
  • Send offers or updates according to preferences; opt-out is available at any time.

Processing is lawful, fair, and transparent. The basis may include consent, performance of a contract, compliance with legal obligations, and legitimate interests that do not override user rights.

• Access and updates
  • Review and edit profile details in account settings where available.
  • For additional access requests, use the Help Centre support channel after identity verification.
• Correction and deletion
  • Submit correction or deletion requests via in-app support. A response is provided in a reasonable time, typically within 30 days, subject to legal retention duties.
  • Some records (e.g., transaction logs) may be retained for tax, AML, or dispute purposes as required by law.
• Consent and security checks
  • Using the services indicates consent to verification steps, including KYC and ongoing risk screening.
  • Payment information is processed by authorised payment providers, and by proceeding, the user consents to such processing under their terms.

• The site is intended only for persons aged 18 years and above.
• Age cannot be verified without documents; KYC may be required at any stage.
• If a minor’s information is identified, the account will be closed and personal data deleted, subject to statutory retention.
• Parents or guardians may request deletion by contacting support and providing proof of relationship and identity.

• Personal data may be stored or processed outside India in locations where partners, processors, or infrastructure providers operate.
• By using the services, the user consents to such transfers in line with applicable cross-border rules.
• Confidentiality and protection are ensured through contractual safeguards, access controls, encryption, and audits.
• Transfers occur only for defined purposes such as payment processing, cloud hosting, analytics, and customer support.

• This Privacy Policy is part of the broader terms that govern use of the services.
• A legal disclaimer may define or limit how certain provisions apply in specific scenarios, as permitted by law.
• The provisions apply when the user signifies acceptance by registering, selecting “I agree”, or continuing to access the services (accession).
• Where conflicts arise, the most recent version of this document prevails, subject to mandatory legal requirements.

• Definition
  • Cookies are small text files stored on a device to remember settings, recognise a browser, and improve performance.
• How cookies are used
  • Statistics and analytics: measure traffic and usage patterns.
  • Behaviour analysis: understand navigation and troubleshoot issues.
  • Personalisation: remember preferences and language.
  • Site improvement and security: enhance stability and detect misuse.
• Retention
  • Most analytics and preference cookies are retained for up to 1 year, unless deleted earlier by the user.
• Control
  • Users can manage or block cookies in browser settings. Some functions may not operate if certain cookies are disabled.

• By accessing or using the services, the user confirms full acceptance of this Privacy Policy.
• The current version published on the website will apply to all processing of personal information.
• Continued use after updates signifies consent to the revised policy, where required by law.

• Situations where sharing may occur
  • To service providers: payment processors, KYC/AML vendors, fraud prevention tools, analytics, hosting, customer support, and communication platforms.
  • For legal and compliance needs: responding to lawful requests, enforcing rights, preventing harm, and managing disputes.
  • Under contracts: when fulfilling services agreed by the user.
• Transparency
  • Categories of partners are listed on the website or within product notices, where available. If a specific list is not displayed, users will be informed about the purpose and scope of sharing when relevant.
  • Providing personal data to enable a feature indicates consent to its disclosure for that purpose.
• Independent practices
  • Third parties may have their own privacy practices. Users should review their policies to understand processing of information.

• The website may contain links to external websites or services that operate under their own privacy policies.
• The operator is not responsible for how those external parties process or secure personal information.
• Exercise caution and review the privacy notice of any external website before sharing data.