Our commitment to safe and responsible play

Gambling involves financial risk. Treat betting as entertainment, not a way to earn income. Plan your play responsibly and protect your budget.

Practical principles for India players:

• Set a strict budget in INR before you start. Spend only what you can afford to lose.
• Decide a time limit. Take breaks and stop when the limit is reached.
• Avoid chasing losses. Losses are part of gambling.
• Keep betting funds separate from daily expenses and savings.
• Do not gamble under stress, after alcohol, or when upset.
• Review your play history and learn from outcomes.
• Use platform tools to control spend and time.
• Gambling is for adults aged 18 and above.
• Protect minors. Use parental controls like Google Family Link, Qustodio, or Net Nanny on shared devices.

Betting addiction can develop gradually. Early signs need attention and timely support.

Key indicators to watch:

• Thinking about gambling most of the day.
• Increasing bet size to feel the same excitement.
• Hiding play or spending from family or friends.
• Struggling to stop or reduce play, despite trying.
• Chasing losses to recover money quickly.
• Borrowing, selling items, or missing bills due to gambling.
• Feeling irritable, anxious, or low when not playing.
• Skipping work, studies, or social plans to gamble.
• Using gambling to cope with stress or mood.
• Ignoring limits, warnings, or reality checks.

Gambling addiction is a serious condition that can harm health, finances, and relationships.

You can take structured steps to regain control. 1win provides safety tools and policy safeguards to support responsible play.

Recommended actions:

• Set deposit, loss, and wager limits before you start.
• Turn on reality checks to track time and spending.
• Use time-out or cool-off periods when you need a break.
• Apply self-exclusion for longer blocks if control is difficult. 1win will restrict access during the chosen period.
• Keep payment methods limited to a fixed budget source.
• Remove saved cards or UPI details if you feel at risk.
• Disable notifications that trigger impulsive play.
• Review account statements weekly and learn your patterns.
• Do not use credit for gambling.
• Seek professional help early if urges feel strong or persistent.

Professional support improves recovery outcomes. You can find confidential help through these services.

External organisations:

• Tele-MANAS (MoHFW): 14416 or 1-800-891-4416 — https://telemanas.mohfw.gov.in
• NIMHANS, Centre for Addiction Medicine (Bengaluru) — https://nimhans.ac.in
• iCALL by TISS: 9152987821 — https://icallhelpline.org.in
• AASRA 24×7 Helpline: 9820466726 — https://www.aasra.info
• AIIMS NDDTC National De-Addiction Helpline: 1800-11-0031 — https://www.aiims.edu
• Gamblers Anonymous (online meetings accessible in India) — https://www.gamblersanonymous.org/ga/

These services offer guidance, counselling, and support for gambling and related mental health concerns.

If you are worried about addiction, contact support to apply limits, time-outs, or self-exclusion. 1win will process requests in line with the responsible gaming policy.

Ways to reach support in India:

• Live Chat in the app or on the website, available from the Help Centre.
• Submit a support ticket through the Help/Contact section in your account.
• Email support via the Contact Us form shown in the Help Centre.
• Request assistance for responsible gaming actions, including self-exclusion and limit changes.

Response times and available channels may vary by time and region.